Terms of service
OVERVIEW
This website is operated by Kamdhenu Agro Organic Pvt. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Kamdhenu Agro Organic Pvt. Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given consent to allow any minor dependents to use this site.
You may not use our agro-organic products or services for any illegal or unauthorized purpose, nor violate any applicable laws in your jurisdiction (including copyright and trademark laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
Any breach or violation of these Terms will result in an immediate termination of your access to the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card/debit card/UPI details) may be transferred unencrypted across networks. Payment information is always encrypted during transmission over secure payment gateways.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, products, or access to the website without express written permission from Kamdhenu Agro Organic Pvt. Ltd.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We strive to provide precise details regarding our organic farming inputs, produce, and certifications. However, we are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general informational purposes only. Agro-climatic conditions, crop response, and storage practices may cause natural variations in organic products.
We reserve the right to modify the contents of this site at any time without obligation to update past information.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue any product, batch, or service without prior notice.
We shall not be liable to you or any third party for any price change, suspension, or discontinuance of products.
SECTION 5 - PRODUCTS AND SERVICES (ORGANIC & PERISHABLE GOODS)
Certain organic fertilizers, seeds, cold-pressed oils, or fresh farm produce may be available exclusively online with limited shelf-life or seasonal stock.
Returns, replacements, and refunds are strictly governed by our Cancellation & Refund Policy. Due to the nature of organic consumables and agricultural inputs, opened or used goods may not be eligible for return.
We have made every effort to display product packaging and natural colors accurately. Natural color variations are normal in organic products and do not indicate a defect.
We reserve the right to limit the sales of our products to any geographic region, pincode, or individual, and to restrict bulk orders intended for unauthorized resale.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order placed with us. We may limit quantities purchased per person, per household, or per order (including orders sharing the same GSTIN, billing address, or contact number).
In case of order cancellation or address verification issues, we will attempt to notify you via the email, phone number, or WhatsApp contact provided during checkout.
You agree to provide current, complete, and accurate purchase and shipping details for all transactions.
SECTION 7 - THIRD-PARTY LINKS & TOOLS
We may provide access to optional third-party tools (such as shipping trackers, soil-testing dashboards, or payment gateways) over which we have no monitoring or control. Access is provided “as is” without warranties.
Third-party links on this site may direct you to external websites not affiliated with Kamdhenu Agro Organic Pvt. Ltd. We are not liable for any damages or transactions made on third-party platforms.
SECTION 8 - USER REVIEWS, FEEDBACK AND SUBMISSIONS
If you send us reviews, testimonials, suggestions, or farm-case studies, you agree that we may, without restriction, edit, publish, and distribute them across our marketing channels.
We are under no obligation to keep reviews confidential, pay compensation, or respond to every submission.
You agree not to post defamatory, obscene, misleading, or abusive comments or violate third-party intellectual property rights.
SECTION 9 - PRIVACY POLICY
Your submission of personal data through the store (name, delivery address, phone number, farm details) is governed by our Privacy Policy, compliant with the Information Technology Act, 2000 and Digital Personal Data Protection Act (DPDPA).
SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, typographical errors or inaccuracies may occur regarding product specifications, organic certifications, pricing, transit times, or inventory levels.
We reserve the right to correct any errors and to cancel or update orders if any information is inaccurate, even after an order has been submitted.
SECTION 11 - PROHIBITED USES
You are prohibited from using the site or its content:
For any unlawful or fraudulent purpose.
To infringe upon our intellectual property, trademarks, or brand name (Kamdhenu Agro Organic).
To upload or transmit malicious code, viruses, or spyware.
To scrape, crawl, or harvest data or product catalogs without prior written consent.
To mislead customers regarding product source, pricing, or organic purity.
SECTION 12 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
All products and services are provided “as is” and “as available” without warranties of merchantability, fitness for a specific farming result, or non-infringement, except where mandated by Indian law.
Agricultural results depend on weather, soil conditions, water quality, and farming techniques. Kamdhenu Agro Organic Pvt. Ltd. shall not be liable for crop loss, yield variations, lost profit, or indirect damages resulting from product usage beyond the purchase price of the product.
In no case shall our directors, officers, employees, or associates be liable for consequential or incidental damages beyond the amount paid by you for the specific order.
SECTION 13 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Kamdhenu Agro Organic Pvt. Ltd., its directors, partners, officers, and employees from any third-party claims or legal expenses arising from your breach of these Terms or violation of any law.
SECTION 14 - SEVERABILITY & TERMINATION
If any provision of these Terms is deemed unlawful or unenforceable, that provision will be severed without affecting the validity of the remaining provisions.
These Terms remain effective until terminated by either party. You may terminate them by ceasing use of our website.
SECTION 15 - GOVERNING LAW & JURISDICTION
These Terms of Service and any separate agreements for providing goods or services shall be governed by and construed in accordance with the laws of India.
Any legal disputes or claims arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in the city of the company’s registered office.
SECTION 16 - CONTACT INFORMATION
Questions about these Terms of Service, order grievances, or customer support should be sent to:
Company Name: Kamdhenu Agro Organic Pvt. Ltd.
Email: info@kamdhenuagrorganic.com
Customer Care / Phone: +91-9950879356
Registered Address: