Shipping policy

1. ORDER PROCESSING TIME
All orders are processed and packed within 24 to 48 business hours following successful payment confirmation.

Orders placed on Sundays or gazetted public holidays are processed on the subsequent working day.

2. SHIPPING TIMELINES & COURIER PARTNERS
Transit Timelines: Standard delivery takes 3 to 5 business days for metro cities and Tier-1 locations, and 5 to 8 business days for Tier-2, Tier-3, and rural pin codes across India.

We partner with trusted courier networks (including Blue Dart, Delhivery, DTDC, and Shiprocket) to ensure reliable delivery.

Deliveries may occasionally face minor delays during adverse weather conditions, regional disturbances, or festival rush periods.

3. SHIPPING CHARGES
Applicable shipping charges are calculated dynamically at checkout based on total parcel weight, volume, and the delivery pin code.

Any ongoing free-shipping offers (e.g., on orders exceeding a minimum cart value) will be automatically applied and displayed during checkout.

4. TRACKING & DISPATCH CONFIRMATION
Upon dispatch, a shipping confirmation containing the Air Waybill (AWB) number, courier partner details, and a direct tracking link is sent via SMS, WhatsApp, and email to the details provided during checkout.

5. DAMAGED OR TAMPERED PACKAGES
Due to the fragile and food-grade nature of our products (such as pure ghee jars, honey, and cold-pressed oils):

If the outer carton arrives noticeably torn, unsealed, leaking, or crushed, refuse delivery and immediately notify us.

If accepted, record an unboxing video showing the shipping label and condition of the contents, and notify our support desk within 24 hours of delivery.