Refund policy
1. ORDER CANCELLATIONS
By the Customer: Orders can be cancelled free of charge before they enter the processing or dispatch stage. Once an order is dispatched and an AWB is generated, it cannot be cancelled. Cancellation requests must be submitted promptly via email to support@kamdhenuagro.com or through customer care with the Order ID.
By Kamdhenu Agro Organic: We reserve the right to cancel any order due to stock unavailability, logistical delivery unserviceability in specific pin codes, or identified payment fraud risks. In such cases, a 100% refund is initiated immediately.
2. RETURNS & REPLACEMENTS (PERISHABLES & FOOD PRODUCTS)
Kamdhenu Agro Organic products fall under the food, consumable, and agricultural inputs category. For hygiene, purity, and safety reasons:
Non-Returnable Items: Opened jars, unsealed food packaging, used agricultural inputs, or products altered post-delivery are strictly non-returnable.
Eligibility Criteria for Replacement or Refund:
The product arrived broken, damaged, or leaking in transit.
The delivered product differs from the item ordered (incorrect variant, size, or SKU).
The product delivered is past its printed expiry date.
3. CLAIM SUBMISSION PROCESS
Claims for damaged, incorrect, or defective items must be filed within 48 hours of delivery.
Send an email to support@kamdhenuagro.com containing:
Order ID and purchase date.
A brief description of the issue.
High-resolution photos and a continuous unboxing video clearly displaying the shipping label, package condition, and damage.
Upon verification, an approved replacement will be dispatched within 48 business hours at no extra cost, or a full refund will be processed.
4. REFUND PROCESSING & TIMELINES
Prepaid Orders (Cards / Net Banking / UPI): Refunds are credited directly back to the original source payment method within 5 to 7 business days post-approval, depending on the issuing bank's settlement cycle.
Cash on Delivery (COD) Orders (if applicable): Refunds are disbursed via NEFT/UPI bank transfer within 3 to 5 business days following receipt of verified bank account details from the customer.