Privacy policy

OVERVIEW
Kamdhenu Agro Organic Pvt. Ltd. (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your personal information when you visit our website, interact with our services, or purchase our products. This policy complies with the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), India.

1. INFORMATION WE COLLECT
Personal Identifiable Information (PII): Full name, shipping/delivery address, billing address, email address, telephone/WhatsApp contact number, and GSTIN (for B2B/tax invoices).

Payment Data: We do not collect or store sensitive payment credentials (such as full debit/credit card numbers, CVVs, or Net Banking credentials) on our servers. All transactions are securely routed through RBI-authorized payment aggregators (e.g., Razorpay, Cashfree, PhonePe) using industry-standard SSL encryption.

Technical and Browsing Data: IP address, browser type, operating system, pages viewed, time spent on the site, and shopping cart behavior collected via standard tracking technologies and cookies.

2. USE OF COLLECTED INFORMATION
We use your information exclusively for legitimate business and transactional purposes:

Processing, fulfilling, packaging, and delivering your orders.

Communicating order confirmations, dispatch updates, tracking links, and tax invoices.

Addressing customer support inquiries, returns, or technical grievances.

Complying with statutory accounting, taxation, and regulatory mandates.

Sharing promotional communications and product announcements, strictly with your prior consent. You may opt out of promotional messages at any time.

3. DATA SHARING AND DISCLOSURE
We do not sell, rent, or trade your personal information. Data is shared strictly on a need-to-know basis with trusted partners:

Logistics & Courier Partners: Third-party logistics providers (e.g., Delhivery, Blue Dart, Shiprocket, DTDC) receive your name, delivery address, and contact number solely to complete door-step delivery.

Payment Aggregators: Authorized payment gateways to verify and process transactions securely.

Statutory & Legal Requirements: Authorized law enforcement or regulatory agencies when required under applicable Indian laws.

4. DATA SECURITY & RETENTION
We implement physical, technical, and administrative safeguards to protect your personal data from unauthorized access, loss, or misuse. Data is retained only as long as necessary to fulfill order requirements, manage legal disputes, and comply with tax and statutory audit laws in India.

5. YOUR DATA RIGHTS
You have the right to access, rectify, or request the deletion of your personal information from our active records. For any such requests, contact our designated Data Grievance Officer at info@kamdhenuagrorganic.com.